Frequently Asked Questions
Everything you need to know about shopping with Esmaee
What is the standard shipping timeframe?
We offer express shipping on all orders. Domestic orders typically arrive within 2-4 business days, while international shipping can take between 7-14 business days depending on your location.
How do I process a return or exchange?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition with tags attached. Please visit our Returns Portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide and fit notes. Our collections generally run true to size, but we recommend checking specific measurements for our tailored pieces.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and offer flexible payment options through Afterpay and Klarna.
Can I modify or cancel my order after it has been placed?
As we strive to ship orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our support team immediately.
Are your garments ethically produced?
At Esmaee, we are committed to conscious manufacturing. We work closely with our suppliers to ensure fair labor practices and high-quality craftsmanship in every collection.