Returns & Exchanges
At Esmaee, we want you to love your purchase; however, if you are not completely satisfied, we offer returns on full-priced items within 14 days of delivery. Please ensure all garments are in their original condition, unworn, and with all tags securely attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring the garment is folded neatly to prevent damage during transit.
Affix Shipping Label
Download and print your prepaid shipping label from the portal, or use a trackable postal service of your choice to our warehouse address.
Refund Processing
Once your return is received and inspected by our quality control team, your refund or store credit will be issued within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing